All replacement requests must be made within 48 hours of order receipt, by contacting our customer care team at info@morursaad.com. Once the request has been received and approved, the replacement item(s) will be shipped within 2-7 working days.
The product has been damaged during delivery
The product is defective or out of date
The incorrect product was shipped
To return items ordered:
If you return or replace a product, you will be entitled to a product worth the same amount or the same amount of money as you are returning the product.
Get your money back:
We need 5-7 business days to refund the money to your account. If you purchase the product at an offer price, your refund/ replacement/ adjustment will be based on that offer price.
Where you use multiple payment methods for products and services, and you return some of the products in your order, refunds will be made in the following order:
If purchased directly from the outlet – Cash
If you have purchased online/through Customer Care – Mobile Banking Portal (Bkash/Cash